Videos – Communication

If Looks Could Kill (30 min.)

The ways people behave when dealing with customers or colleagues determine the success or failure of each interaction. Careless and irresponsible behaviour can aggravate, hurt or even kill somebody. In this film Inspector Nugget investigates how unprofessional behaviour has created a victim. This light-hearted video raises some key issues about negative behaviour and ways to change it in a professional and down-to-earth manner.

Telephone Behavior (29 min.)

The telephone is an extremely efficient instrument but it can also become a source of huge problems if we don’t know how to use it. This program deals with the dynamics of a telephone conversation and teaches us how to use the telephone to our own advantage: how to hold initiative and guide the conversation towards a beneficial end for both parties.

Making Your Case (25 min.)

The film shows Alice in Wonderland facing the challenge to make a presentation in front of the Queen and King of Hearts. Fortunately it is only a dream, in which Alice learns all those technics that can transform a terrible failure into a successful presentation. The programme is full of advice about how to prepare, plan and deliver a successful speech or presentation.

Body Language at Work I-IV (21+15+15+15 min.)

In this film Desmond Morris helps us to understand body-language and how how it impacts the communication between people. The program is made of four parts and covers the main aspects we have to be aware of (body position, eye contact, body comfort, space etc.).

Straight Talking – The Art of Assertive Communication (27 min.)

Assertive comunication is critical in any kind of interaction we have. The film looks at comon misconceptions about assertive communication and dispells them, leaving people with a clear understanding of what they need to do.